Junior Customer Support Officer - Bali (Remote/On-Site)

Join Maxima Machineries Inc. as a Junior Customer Support Officer and become a key player in delivering exceptional customer service while driving sales growth in the dynamic machinery industry. Based in the vibrant regions of Bali, this role offers a unique opportunity to work with cutting-edge equipment and provide top-notch support to clients across various sectors. As a Junior Customer Support Officer, you'll be part of a team dedicated to ensuring customer satisfaction and contributing to the success of Maxima Machineries Inc..

In this role, you'll handle customer inquiries, resolve technical issues, and assist with sales processes using tools like Salesforce and Zendesk. You'll work closely with our sales and technical teams to ensure seamless customer interactions and drive sales growth. This position is perfect for someone looking to build a career in customer support within the machinery industry, with opportunities for growth and development.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide technical support for machinery products.
• Resolve customer issues and complaints promptly and professionally.
• Assist with sales processes and lead generation activities.
• Use Salesforce and Zendesk to manage customer interactions and support tickets.
• Collaborate with the sales and technical teams to ensure customer satisfaction.
• Provide product knowledge and training to customers.
• Monitor customer feedback and contribute to improving our customer service processes.
• Participate in team meetings and contribute to the overall success of the customer support team.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Engineering, or a related field.
• 1-3 years of experience in customer support or a related role.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with Salesforce and Zendesk is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Customer-centric mindset and a passion for delivering exceptional service.
• Valid driver's license and willingness to travel to client sites as needed.

🛠️ Keahlian

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