Automotive Service Advisor (Vinfast Bali)

Join Sentrik as an Automotive Service Advisor for Vinfast Bali and become a key player in delivering exceptional customer service in the automotive industry. This role offers a unique opportunity to work with cutting-edge electric vehicles while contributing to the growth of Vinfast in Indonesia. Located in Bali, you'll be part of a dynamic team dedicated to providing top-notch service and support to Vinfast customers.

As an Automotive Service Advisor, you will be the first point of contact for customers, providing them with accurate information about Vinfast's electric vehicles, service packages, and maintenance schedules. Your daily tasks will include scheduling appointments, explaining service options, and ensuring customer satisfaction throughout their service experience. This role is perfect for individuals who are passionate about the automotive industry and want to make a difference in the world of electric vehicles.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by assisting customers with inquiries about Vinfast's electric vehicles, service packages, and maintenance schedules.
• Schedule appointments and ensure timely service delivery to meet customer needs.
• Explain service options and benefits to customers, helping them make informed decisions.
• Monitor service progress and communicate updates to customers to ensure transparency.
• Resolve customer complaints and issues promptly to maintain high levels of customer satisfaction.
• Collaborate with the service team to ensure all customer needs are met and exceeded.
• Maintain accurate records of customer interactions and service transactions.
• Stay updated on the latest developments in the automotive industry to provide customers with the most current information.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Automotive Technology, Business Administration, or a related field.
• Minimum of 2 years of experience in automotive service or customer service roles.
• Strong communication and interpersonal skills to effectively interact with customers.
• Knowledge of automotive service procedures and maintenance schedules.
• Familiarity with Vinfast's electric vehicles and their features.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Proficiency in using customer relationship management (CRM) software.
• Valid driver's license and clean driving record.

🛠️ Keahlian

Lowongan Terkait